The Importance of Empathy in Conflict Resolution


Most people approach differences of opinions with other people attempting to defend their point of view.


Our intention may be to defend our personal position, but most people view our defensive stance as attacking their viewpoint.


It can create confrontation and easily leads to interpersonal issues with the other person.


This approach to conflict resolution creates many avoidable arguments in our daily lives.


So how can we present our point of view without creating this reaction in people?


The key is to learn to see the situation from the other’s point of view and address it from within their viewpoint as well as from our own.


We can still express our thoughts and feelings about a situation using this approach, but it usually produces a very different outcome.  


This technique is an excellent way to approach all communication, whether with family, friends, work colleagues or strangers.