Understanding Customer Service

Updated: May 2, 2019


Black Woman ordering at a Restaurant
Photo by Fraser Cottrell

Customers by default go into the marketplace to fulfill a need or want, they come to you as your service-provider to meet that need or want. In return for a fee paid by the customer, you render service and/or a product.


Customer service is the broader term used to describe the larger role and processes of a service-provider to fulfill a customer's need and/or want that is pleasing to the customer within reason.



So What Does Customer Service Truly Mean?