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In business, there should be a place where people exchange ideas without conflicts.
Many of the conflicts that take place in the businesses and real world are due to lack of professionalism, self-control and/or the ability to communicate in proper tone.
The world is moving rapidly toward a digital business world where many companies are selling products, services, and so forth online.
More and more, millions of e-mails are sent each day and less phone calls are being made.
Many businesses are expecting employees to write professional electronic mails to promote their services or products.
As a result, employees must learn all the more emotional intelligence, proper writing, and other sorts skills to ensure that the message is received respectfully without complications.
Here 5 things to keep in mind when sending communications digitally:
1. Maintain your credibility by using words and a tone of language that is not relaxed as if you are talking to your best friend.
2. Acknowledge the request, need and/or concern if there is one by the reader before you get into the body of your response.
3. Use objectivity. Use words that express facts not opinions that can be misleading.
4. Stay on subject and use headers to help segment the information provided.
5. Always express gratitude in the beginning and end of your communication.
Conclusion
It is logical then to see that we need to develop professional etiquette in the digital now will remain a growing need as it matures and changes along the way.
With these tips in mind, you can communicate with poise and effectiveness embracing possibilities!
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